Refund policy

Returns are the responsibility of the customer with the exception of defective products or products that do not conform to the order.

If within 14 days from the date you received your package you are not satisfied with your order, you can return it to us partially or in full. All you need to do is return the package to us at the following address: HOLOGRAM®, ALLÉE GILBERT DE LA PORRÉE, 86000 POITIERS.

All packages contain a returns form. Please indicate the reason for the return. Upon receipt of the package, we will issue a refund or offer an exchange depending on the reason for the return and the sizes available.

Upon receipt of the item(s) at our premises, we will refund your payment method within a maximum of 7 days (a notification email will be sent to you).

Refunds will be made on items, excluding shipping costs.

IMPORTANT: If you notice any defects on the item ordered (stains, poor workmanship, or other problem), please inform our customer service immediately before carrying out any experiment whatsoever (washing, adding stain remover products, rinsing, etc.).

If the customer fails to comply with this instruction mentioned in our General Terms and Conditions (Paragraph 9 - Right of withdrawal), we reserve the right not to reimburse the products concerned.

 

Complete return procedure

1 – PRINT THE RETURN FORM

You will find the returns form in the package containing your order, on the back of your invoice. It is also made available to you by clicking on this link: Return form

2 – PREPARE THE PACKAGE

Return the item(s) to its original packaging(s), then place the item(s) in a package. Please include the completed return form as well as the invoice for your order in the package.

3 – SHIP THE ITEM(S)

Drop off your package at the nearest post office and send it to the following address (as a reminder, return costs are your responsibility): HOLOGRAM®, ALLÉE GILBERT DE LA PORRÉE, 86000 POITIERS.

4 – REFUND

Upon receipt of your package by our services and after checking the condition of the item(s), you will be reimbursed within 7 working days.

The refund will be made to the same means of payment used when ordering, except for an order placed by e-credit card which will only be refunded in the form of a gift card.

A confirmation email will be sent to you once the refund has been made.

Any product purchased on sale/promotion/flash sale will be refunded at its purchase price.